FAQ & Contact

Thank you for visiting D&B Jersey Vault! We’ve compiled answers to some of our most frequently asked questions to assist you quickly. If you don’t find what you’re looking for,
feel free to reach out - we’re here to help!

Delivery Information

🚚 When will my order arrive?
Delivery times vary depending on your location and the shipping method selected
at checkout. You can find specific estimates in your order confirmation email.

📩 What if my order hasn’t arrived?
If your order hasn’t arrived by the estimated delivery date provided, please
contact us. Be sure to include your order number to help us assist you faster.

Returns & Refunds

📦 Can I return my order?
Yes! We accept returns for eligible items within 7 days of delivery. Please visit our Returns & Refunds page for detailed information on our policy and how to initiate a return.

💳 How will I receive my refund?
Refunds are processed to your original payment method or as store credit. Once
your return is received and approved, we’ll notify you.

Raffles

🎟 How do your raffles work?
Our raffles give you the chance to win exclusive football memorabilia and more!
Check our Competitions page for details on current raffles, pricing, and
rules.

Contact Us

📧 Need more help?

Our team is here to assist you with any questions or concerns.

Please reach out via:

Email: db.jerseyvault@gmail.com

Social Media: Message us directly on Instagram or Facebook.

 Important Notes

⚠️ Busy Periods:
During peak times or special events, our team may experience a higher volume of
inquiries. We kindly ask for your patience as we work through messages in the
order they’re received.

📨 Single Message Policy:
To avoid delays, please refrain from sending multiple messages about the same
issue. This helps us assist everyone as quickly as possible.

We appreciate your understanding
and look forward to helping you!